Our Top 10 Questions and 4 Others!
1. Where do I start, this all seems so overwhelming?
Give us a shout or stop on by. We are sure to ask you a lot of questions but we do this to get to know you and your needs. Once we know your needs, we will then help you choose the items and budget that works best for you.
2. Is there a minimum quantity I must order?
Yes, our minimum order is 12 for embroidery and screen printing. Quantities on promotional products vary depending on the item.
3. What are the chances you can print on apparel that I bring in?
“I’d say like one in a million. So you’re telling me there’s a chance?” Probably not since most garments purchased from a retail store are not made to be decorated or can withstand the decorating process. All of our products are tested and manufactured in order to be decorated. We will 100% guarantee any of our products from defects, even through the decorating process. Unfortunately, since we have no idea on how other garments are constructed or if they are meant to be decorated, we cannot guarantee these items.
4. How long does it take to get my customized product?
Once you decide on your items, our normal turnaround time is 10 business days. If the product needs to be shipped, allow 2-3 extra days for shipping.
5. Can I get the product sooner than 10 business days?
Yes, many times we are able to produce your product before 10 business days. Just let us know when you need it and we will let you know right then and there!
6. Is there an additional rush fee if I need it in less than 10 business days?
Absolutely not! We never charge a rush fee. If we can do it for you, you bet we will!
7. What are your payment terms?
If it is an online order, then payment is made at the time the order is placed. Since our product is customized, most orders that are not online orders require 50% down when placing the order and the remaining 50% before the item is picked up or shipped. We accept most major credit cards, checks and cash is nice too!
8. How much does it cost to ship product?
We offer free shipping on all bulk orders shipped within the continental United States. If your company or group has an online store with Shadows, the shipping will appear on each order.
9. How do I get an online store for my company or group?
We have several different ordering options and our expert team will help you decide if an online store is the best option for your group. We can make an event for a large group really easy. Everyone orders online and pays for their product and it eliminates one person having to collect for the entire group. We will even separate the items by each individual and ship to you!
10. Can I cancel my order once the order is placed?
Quite possibly….if the customized product has not been ordered, no problem. By us getting to know you and your project, we have rarely seen a case where the customer wants to cancel the order because the stuff is just too cool not to have!
11. What if the product had already been ordered and printed?
Our proofing system allows you to look at a mock up of your custom product prior to printing. At this point you can accept or decline your proof before the item is printed. If the proof has been approved and the item has been purchased or printed, then we would not be able to cancel the order since this is customized product.
12. What is your refund policy?
You buy it, you own it (ha, ha) – just joking with you! Unfortunately that is the policy of some of the other places. If the item you received was incorrect, damaged or flawed, we will either send you another item or give you a refund. We want to make sure you are happy with your items and will make sure we take care of you.
13. Can you print me a logo from my favorite sports team or brand that I like?
Unfortunately no. All these would be considered trademark protected and we only operate with the highest integrity and respect for the trademark laws.
14. What separates you from other screen printing and embroidery shops?
Pure awesomeness! We complete our orders on time, we communicate with you throughout the process and we have the best team in the industry. Our creativity and state of the art equipment delivers product you and your team will love to wear!